Cracked screen, cracked rear camera lens cover, and frayed keypad buttons

Cracked/damaged screen and frayed and missing keypad buttons

Unresponsive touchscreen

Cracked screen

The radio will turn on and you're able to change the options on the face plate using the buttons. After left running for a little while the radio freezes up. Though, it still shows the radio is transmitting, I was unable to connect a rover to it. I tried to restart the unit by holding the power button. The radio display disappeared, but the back light remained on, and no text would appear. I have to manually pull the 5 pin LEMO cable from the radio to get it to turn off.

Someone twisted the LEMO cable in the I/O port breaking the pins inside the port. The antenna port was corroded over and needs to be checked. I was able to remove the antenna, but I'd like for someone to clean it up if possible. Can we have a new plastic cover piece to cover the I/O port?

Will not charge

Sending in for yearly maintenance/"instrument is due for servicing."

Cracked screen

Cracked screen

Cracked screen and cracked back camera lens

cracked screen

Not powering on

DUE FOR CALIBRATION

DUE FOR CALIBRATION

DUE FOR CALIBRATION

DUE FOR CALIBRATION

DUE FOR ANNUAL CALIBRATION

UNIT DUE FOR ANNUAL CALIBRATION

the male end of the charging cord is broke

Needs to be recalibrated

I connected the R2 to the laptop running Trimble installation manager. I then attempted to install the latest version of firmware to the R2. After thirty minutes of installing, I received an error indicating a fatal connection error had occurred. After this, the R2 would power on however after five seconds the power light blinks off then comes back on after ten seconds. It will no longer connect to Trimble Installation Manager nor will it connect to be phone which I am using TerraFlex on.

cellular data is not working.

we have tried 2 different sim cards, that work in other collectors, but will connect using this collector.

THIS MAYBE UNDER WARRANTY

TLM Written inside battery compartment

Clean and calibrate.

No unknown issues

Replace screen
Update system if possible. Do not wipe system clean. WMI# 016A6319

Cracked Screen.
Update system if possible with out clearing D.C. System.
WMI # 016A0607.

Connection point fell off.

Will power on, but lock up, if you reset the battery a number of times it will wake up occasionally.

Needs annual calibration

Unit needs annual calibration and a sticker and certificate of NIST certification.

Check unit
Drive belt
power connector
batteries
calibrate
PO#: RP00153

Test unit
Drive belt
power connector
batteries
Calibrate

PO#: RP00152

When powered on the unit shows good battery power and will self-level itself. As soon as it begins to spin it shuts down. This unit was in for repair in 4/2023 for same issue.
PO#: RP00151

Unit needs annual calibration and a sticker and certificate of NIST certification.

Unit needs annual calibration and a sticker and certificate of NIST certification.

Unit needs annual calibration and a sticker and certificate of NIST certification.

Replace drive belt
Check batteries
Calibrate unit

PO#: RP00150

Unit needs annual calibration and a sticker and certificate of NIST certification.

Unit was dropped and will no longer power on.

Unit is asking for calibration. The units on-screen level bubble wasn’t matching the tripod physical bubble. They verified the tripod bubble seemed to be accurate.

Cracked Screen

Cracked Screen

Cracked Screen

Cracked Screen and damaged keypad

Cracked Screen

Cracked Screen

Cracked Screen

CREW REPORTS THAT THIS UNIT ONLY POWERS ON WITH A SMALL INTERNAL BATTERY AND WILL NOT POWER ON VIA Y-CABLE. ASSUMING BAD I/O PORT.

Needs calibration.

Needs Serviced

CRACKED SCREEN

The port that the USB cable attaches isn’t working anymore. It won’t let me update my firmware through the cable to a laptop. Need the port fixed.

The antenna connection is loose

Unit comes on but then after going through a few light sequences it reboots, over and over.

Can not connect up to it with my PC.

I was using the “area” feature on this device, and it was working completely fine for about 30-45 minutes. After saving the data, I tried to use the device again, and it crashed and now continues to crash whenever I try to turn it on. I tried resetting the device (soft, hard, and factory resets) but to no avail. I also tried turning on the device when it was plugged into AC to ensure that it was not a battery issue. This device had not been used in about a year and a half until this issue occurred two weeks ago.

Yellow ring / gasket at bottom of radome needs repair or replacement. Replace cracked battery door. Inspect for other deficiencies.

This unit has been sitting at Midland office. We want this unit’s calibration checked prior to being used on a different project. I believe that it is still within its calibration, but, we still to have it checked.

This unit crashed while doing an OS Windows update. The crew was able to sync any data. If NEI needs to remove and re-install OS; a backup will not be needed.

This unit keeps powering on and off. The crew that was using this unit is the same crew that came into NEI on 1/22/2023. They had a different ADL diag’d with the help of Lane Cook and Tommy Nugent.

Yearly Calibration

DUE FOR ANNUAL CALIBRATION

DUE FOR ANNUAL CALIBRATION

DUE FOR ANNUAL CALIBRATION

DUE FOR ANNUAL CALIBRATION

DUE FOR ANNUAL CALIBRATION

DUE FOR ANNUAL CALIBRATION

DUE FOR ANNUAL CALIBRATION

DUE FOR ANNUAL CALIBRATION

DUE FOR ANNUAL CALIBRATION

DUE FOR ANNUAL CALIBRATION

Due for annual calibration.

Just needs regular routine servicing.

Needs calibration.

Cracked Rear Casing and Smashed Screen

Cracked back bezel

cracked screen

chipped/cracked screen

Cracked screen

cracked screen

cracked screen

Frayed keypad keys

Clean and Calibrate instrument.

No issues

Customer complained about Bluetooth issues but initial tests on the unit didn’t show any issues. Tested with a TDC600, unit paired, checked using VRS, tracked satellites etc.

The customer still wants all the dust covers replacing on lemo port 1 & 2, the signature line plastic ring also needs replacing. Then any other issue found on testing

Screen is cracked.

Device will not connect to WiFi. Tried several different networks, rebooting, forgetting networks and reconnecting, still will not connect.

Device wasn’t working. Received updated software and worked temporarily, but now won’t work again. It just stays orange when trying to turn on and when trying to update again.

Antenna attachment is loose. Not yet falling inside of the rover head but it seems to be close.

Cracked Screen

*Will spoke with Kevin today regarding the repair needed to the antenna.
It will not stay connected to the base station.

Screen is falling out of body of unit. Screen itself may need replaced, or just the glass front. Please advise if anything else is discovered.

Needs a new battery door. Also, Bluetooth does not work.

Needs a new battery door.

No power from battery compartment, but does get power from external battery. Please send loaner R12 receiver FedEx 2-day, Just the receiver, no batteries, chargers, poles, etc.

Does not power on. Please send loaner FedEx overnight.

Damaged Keypad

Cracked Screen and Damaged Keypad

Cracked Screen

Damaged Keypad

This unit has been used as part of our ARDOT RTN for many years. On 12/27/2023 we noticed that it went offline. After arriving to see what was going on, it was tracking satellites, but it was rapidly flashing through the menus on the front screen. I tried new cables and different router ports with no luck. I tried to reset the receiver, and even brought it back to our office to try a local ethernet connection.

Radio is inoperative. I believe someone set the wattage to 35 and the device overheated and was damaged internally.

Antenna Broke off R12

The GPS faceplate doesn’t come on. I cant log into the unit from the web I/U. It no longer see’s satellites. .

DO FOR A REGUALER MAINTENANCE AND CALIBRATION

Yearly Calibration for equipment.

cracked screen, missing keypad keys, and damaged back camera lens cover

cracked screen and damaged bottom cover

cracked screen and missing keypad keys

Needs calibrating.

cracked screen

Malfunctioning charging light indicator

cracked screen and cracked back camera lens cover

cracked screen and cracked back camera lens cover

cracked screen and cracked back camera lens cover

barcode scanner not detected

Yearly maintenance and calibration.

Radio will intermittently lose connection. Seems after a cool down period it will reconnect.

This receiver was sent in with the same issue back in Sept. Josh replaced the radio at that time, but it is now doing the same thing.

cracked screen and cracked back camera lens

missing back camera lens

cracked screen

cracked back camera lens

cracked back camera lens

missing keypad keys

Accidently dropped Trimble R12i about 2 feet to the ground.
Would like to have the unit tested to be sure it is undamaged and functions.

UNIT FELL, VISIBLE CRACK ON THE TOP FRONT CORNER. UNSURE IF THERE IS ANY INTERNAL DAMAGE SO WOULD LIKE TO GET IT CHECKED OUT. PLEASE PROVIDE A QUOTE BEFORE REPAIRING FOR APPROVAL. IF APPROVED, WILL NEED TO ALSO HAVE IT CALIBRATED AFTER REPAIRS ARE COMPLETE.

IF THE FW IS OLD, PLEASE NOTIFY ME WHEN QUOTING SO THAT I CAN MAKE SURE UPDATING WILL NOT AFFECT CONNECTION WITH DATA COLLECTOR.

Touch screen is shattered.
Please provide a quote to repair or a replacement

frayed keypad buttons and damaged USB port

screen calibration issues and barcode scanner not detected

Internal radio or antenna issues. Very weak transmission/reception on 0.5 or 2 watt radio setting.

Cracked screen, keys are sticking

cracked screen, keys are sticking

Charging Port does not work. No battery in the controller.

Battery Door is bent and needs replacing, and antenna port is corroded.

Laser for point reference needs adjusting. Laser and crosshairs don’t match.

It will only chare when you move the cored one way or the other.

Satellite display turns red & stops tracking in the field. Also, it is having trouble connecting to the “Location service” tab under settings. Typically this is automatically selected as “Integrated Trimble GNSS” but it is selected as “None” and it would not connect.

Cracked screen and damaged USB port

barcode scanner not being detected

Cracked screen

Cracked screen

Needs calibration, and power button repaired/serviced

BATTERY PORT 1 FAILURE

Periodically during use the Bluetooth connection is lost to the handheld controller.

NEEDS CALIBRATION

cracked screen

damaged battery lock

Damaged USB port

damaged battery port pins

Frayed keyboard buttons

missing keypad keys

barcode scanner is not being detected

yearly maintenance and Calibration

Keyboard missing keys (P)

Keyboard missing keys and not working

Powers on and transmits for a minute or two and then locks up. Symptoms repeat after power cycle.

Clean and Calibrate

UHF radio antenna has separated from the head unit.

The only thing I could say is that the unit doesn’t want to come on or charge any more.

Antenna attachment port is broken.

Antenna connection is loose inside the unit.

Device will not recognize or connect to integrated receiver.

Unit fell off back of truck bed while in protective case. Still turns on and functions properly but will not level. Levels in one direction but as soon it the unit is turned it loses level. IF POSSIBLE – we would like an estimate before repairing. We are considering buying a new Trimble unit altogether depending on cost of repairs since this one is fairly old.

Annual service

Intermittent will not power up. Issues with battery door.

The bottom of the antenna mount is not machined flat. It came this way new.

The receiver wobbles around because the quick release does not connect flush to the receiver due to the uneven surface at bottom of antenna.

malfunctioning screen

cracked screen and frayed keypad buttons

cracked screen

At the system boot and self check I get the following error:

“Error sysclock. 238”

When I press the power button to restart it just cycles back to the same error

Needs callibrating

cracked screen and damaged USB port

cracked screen

cracked screen

cracked screen

frayed keypad buttons

missing keypad keys

cracked screen

cracked back-camera lens glass cover and frayed keypad buttons

Cracked screen

Cracked screen

Cracked screen

Cracked screen

worn out batt lock and cracked screen

Cracked Screen

Cracked screen

Cracked Screen

Battery lock worn out

Broken battery pins. Unit will not power on.

Inconstant in horizontal location on shots over 650′. These points through out the day. The vertical always checks, but there is always changing horizontal error.

Also clean and calibrate the TS.

Cracked Screen

Serviced and calibrated.

It will not accept power from the battery port nor the power port.

The backlight comes on, but nothing appears on the screen when its turned on.

damaged USB port

damaged USB port

cracked screen

frayed keypad and missing buttons

frayed keypad buttons

cracked screen and missing keys

Calibration overdue
Is Prism calibration possible ?

The unit needs to be calibrated.

Check unit operation
Drive belt
Batteries
Calibration
PO#: RP00128

Due for annual calibration.

Due for annual calibration.

Due for annual calibration.

Due for annual calibration.

Routine maintenance/calibration

ANNUAL CALIBRATION

Needs calibrating – call Joe Joe 256-339-0469

Cracked screen

DUE FOR SERVICE, TRIBRACH NEEDS CALIBRATION AND GUN'S INTERNAL BUBBLE NEEDS TO MATCH – CERTIFICATE OF CALIBRATION WOULD BE APPRECIATED

TRIBRACH LOCKING MECHANISM IS BROKEN, SPITIT LEVEL AND TRIBRACH NEED CALIBRATION – NO CERTIFICATE NEEDED

Needs new dome installed.

The TSC7 will be working fine for a few hours and then it starts shutting off. Once it shuts off the first time, it keeps doing it the rest of the day. It has been doing this for about a week. We tried to update, and that still did not work.

Frayed keypad buttons

SMA Connection broken.

Frayed keyboard buttons

Cracked screen

antenna connector fell out

Needs calibration update. Please provide certificate.

EQUIPMENT WAS DROPPED AND KEEPS LOOSING SATELITES – IMU IS NOT STAYING CALIBRATED BUT WHEN IT IS DISABLED ROVER STILL IS ABLE FUNCTION

This was sent once but still not working. Please call Joe Joe at 256-429-2463 for details. Thanks and I hope your day is fantastic!

Unit was powering off when jostled or set down, then deteriorated to only being able to run of external battery.

CRACKED SCREEN ON DATA COLLECTOR

Cracked screen

Won’t Self Level

Cracked Screen worn keys

Cracked Screen worn Keys

TSC7

Needs calibration update. Please provide certificate.

Weak Beam & Loses Signal

Station was knock over onsite and then dragged behind vehicle for 20′-30′. Need a full system check/recalibration to make sure it is still operable.

Routine maintenance/calibration

Cracked screen

Cracked screen

Cracked screen

Tablet screen will not turn on. Batteries are fully charged. Switched out fully charged batteries. Tried several attempts to remove batteries, disconnect external power, reinstall batteries, reconnect external power and restart. Screen is still not coming on.

Contact: Mike Roberts cell: 225 572-0786
Due for service message.
Survey crew complains that it doesn’t track as well as our other S6 robot. It will lose lock when you start moving after recorded shot.

The adapter port on the total station that allows you to connect to the controller is broken.

Damaged USB port

Cracked Screen and Missing Keys

Cracked Casing, and Keyboard worn

Screen and Keyboard Repair

Battered in the field. Unit powers on, BT & WiFi are working.

Radome and yellow rubber seal needs replacing.
Battery door cracked and needs replacing.
SMA Connection: UHF/VHF antenna missing.

Anything else that needs fixing.

Clean & Calibrate

Unit will shut off on its own. Sometimes will not power on w/ multiple/different batteries

Needs calibration update. Please provide certificate.

Needs Calibration update. Please provide certificate.

will not power on

Routine maintenance/calibration

Calibration & cleaning

damaged USB port

cracked screen and damaged keypad

EDM not working, if you can fix it please clean and calibrate as well

Transmits for a couple minutes then quits, disconnect power and reconnect it transmits again, but only for a couple minutes.

*ATTN: Josh
RE: Trimble base

This base was in for repairs 2 weeks ago, but is still having issues.
Randy has spoken with Josh directly about this new repair order.
Thank You!

The rover antenna piece that connects to the rover is stripped out and no way to connect to rover. The internals of the rover are now pushed in not allowing the antenna to connect.

Bad USB Port

will not charge or power on

Cracked screen

Cracked screen / keypad & serial port

Unit has stopped working. Cant tell if it is transducer or fathometer or both.

crew is reporting no Bluetooth connection.

Testing to make sure submissions are coming through email on 10-2-23 Kelli

Unit will not initialize under any canopy. Rubber protection is loose on top.

DC got ran over and is beyond repair, BUT maybe yall can recover the job files.

2 days of data is worth quite a bit to us.

NEEDS ANUAL SERVICE
PARTY CHEIF STATES HAVING CONNECTION ISUES WITH BT AND WIFI

Receiver was installed as a CORS and stopped functioning, seemed to be locked up, would not respond to any buttons pushed. It will power on, but after sitting for a while the display will start showing
“Remote Monitor Active :4” Needs diagnosis.

Receiver reboots over and over, after several cycles it displays “Remote Monitor Active :6 ” Needs diagnosis.

Receiver started turning itself off. Now will not power on, just a green light on power button. Needs diagnosis…

Screen doesn’t work, black lines through it…but it occasionally will work. Battery is 10 years old.

Returned for repair second time

Cracked screen

Cracked screen

Cracked screen

Cracked screen

Faded out keyboard buttons

The R12i will not power on. If it does power on, it will shut down. We have tried different batteries and an external battery. Neither helped. I talked with Ken Comeaux and he suspected it was the battery tray, about an $800 repiar. Please contact me if this repair exceeds $800.

Max Vance
601-683-1839
601-513-4646
mvance@mdot.ms.gov

Thank you!!

Battery lock and keyboard needs to be replaced

Missing Keys

Cracked Screen

Cracked Screen

Needs callibration please

Please repair antenna on Trimble base
*Randy spoke with Josh

Repair antenna connection (threaded fitting is loose in box)

Clean and Calibrate

Yearly maintenance & calibration.

Check and calibrate unit
Replace drive belt
Replace power connector
Test batteries and charging

PO#: RP00112

Needs Calibration update. Please include certificate.

VERTICAL ANGLE IS OUT BY 5 MINUTES, TRIBRACH BUBBLE IS NOT MATCHING WITH THE ELECTRONIC BUBBLE ON DC, PLUMMET IS NOT CENTERED WHEN ROTATING TRIBRACH

The male end of the cord is broken

The male end to the trimble EM100 Antennae was twisted out.

The antennae was twisted out .

radio antenna mount came out of unit.
Also repair battery door/cover.

Please clean and calibrate and sent a calibration certificate.

DATA COLLECTOR WILL NOT CONNECT / COMMUNICATE WITH CONVENTIONAL INSTRUMENT

Worn out keys

Cracked Screen

Worn out keys

Needs locking mechanism adjusted

Field crew in Bayou Depont broke the antenna off the rover.

Cracked screen

Cracked screen

Cracked screen

Cracked Screen

On an inconsistent basis, the unit will turn itself off as if it loses connection to the battery. This happens with all batteries used and they are fully charged. It may go for a few minutes, hours or days between occurrences but it does happen often enough that the field guys are bringing to my attention.

Internal battery is bad and needs to be replaced under warranty. Sending it with SIM card.

Calibrate unit
PO #: RP00107

Cracked screen

Annual service

Intermittent radio loss.

Internal radio will lose connection with base radio after a while. It seems after a cool down period it will reconnect again and work for a little while then lose connection again.

Antennae connection broken inside housing.

Fault 0010 displays
Check batteries
PO#: RP00106

Unit will not hold calibration, Check out.
PO# RP00105

Needs Calibration

Kevin Rainey submitting for Joe Strickland – I tried running updates though TeamViewer, still gives error message. Joe is going to ship unit in.

Windows update failed and has error “2023-08 Cumulative Update Preview for Windows 10 Version 22H2 for x64-based System (KB5029331)
Status: Error code: (0x80073712)

Antenna Mount on the underside of Unit came unthreaded.

Crew is reporting that collector “freezes” up a lot. Typically occurs whenever they try to link photos to points/utilizing camera/etc.

Crew is reporting that this Receiver does not hold its Ebubble calibration. Crew will calibrate Ebubble and within 1-2 days; it is expired again. Crew also double checked that the Ebubble expiration was set to 30days.

Crew is reporting that TSC7 struggles to power up/turn on. Reporting that it may take 10-15 minutes to take a charge from external power supply. Also reporting to have to hold down power button for an extended period of time to power up.

This R10 is having issues with not wanting to power on. Crew tried using multiple batteries with no success.

Missing Keys

Cracked Screen

No Light

No Light

No Light

No light

No light

No light

Keypad non-responsive, M key reported to not be working at all even before this issue.

Cracked screen

Blue Tooth will not stay connected. After initiating, the user receives a Lost Connection Message. The Data Collector tried to reconnect. Then the user receives a Connection Error Message.

Updated receiver firmware – no improvement. Tried on multiple data collectors (before and after firmware update) – same result.

Will not Power on

will not charge or power on

Cracked Screen

Giving vertical errors of at least a tenth (Tried with Loaner GPS From Kevin Rainey and horizontal checked between both bases)

This unit has been used as part of our ARDOT RTN for many years. last week it seems that it lost the ability to connect to the internet via the ethernet port. I tried new cables and different router ports with no luck. I believe that the issue could be the ethernet port on the NetR9.

NEEDS SCREEN PROTECTOR, KEYPAD, AND CLEANING.
(PARTY CHEIF STATES IT WAS BRIEFLY DROPPED IN MUDDY WATER)

Cracked screen

Dropped in the water

antenna broken

Can’t get to connect to collectors. Had Service done 5-2-23. When surveyor pulled out of box couldn’t get to connect. tried different collector and T100 tablet. Ken tried to troubleshot over phone but we couldn’t get it to get out of mode. would connect with cord.

Cracked Screen

Cracked Screen

Cracked Screen

Cracked Screen

Equipment was dropped and screen is cracked.

The GPS receiver was being utilized as a base station. When setting up the reference station in the Web I/U using our 3rd party’s control point cords. We noticed the vertical position height was adding an additional 102ft on top of the ARP Height we inputted. The GA830 (positioning antenna) was selected to use APR with zero antenna height; so, I’m trying to figure out why or where it’s getting an additional vertical average from. If you have any questions, please reach out to Logan Sullivan at Weeks Marine.

The controller was sent to us from Brownsville project and was reported to have issues charging. We tested it out in our office and confirmed the I/O charge port may be bad.

Cracked Screen

Cracked Screen

Cracked Screen

This GPS receiver was being used as a base station. It doesn’t power on anymore. Randomly, when it is able to get power and turn on; I can’t connect to the webI/U.

Unable to connect to integrated receiver.

Needs calibration – Thank you and have a great day!

**PLEASE UPDATE OUR ADDRESS. WE HAVE MOVED!**

Schoel Engineering
101 Washington Street SE
Huntsville, Alabama 35801

Please note that billing address remains the same in BHM.

R12 Head needs repair. Battery door does not close all of the way. Battery contact inside is corroded (on the far-right contact) and the head occasionally turns off while surveying and struggles to turn back on at times.
This item is from Brownsville Entrance Channel. Transferred to Survey Support on 7/19/23 Job #13230058

Unit turns on, about every other time, and when it turns on it shuts off before collecting any data.

Faded Keypad

Trimble SPS985 GPS Antenna …… Issues connecting when in us most likely due to a loose connection at port for antenna….. Please check antenna connection port.

Please do not send to Houma after Repairs ……

SHIP to 1129 Broad Street, Ste 101 Shrewsbury, NJ 07702

keyboard buttons falling off

Cracked screen

Testing to make sure email is coming through

Does not connect to Wifi. Could not connect even when following guidance from customer support.

This level needs to be calibrated/serviced for future use on DOTD jobs.

Please calibrate the digital plumb with the bubble vial on the tribrach. Needs Calibration. Please provide certificate.

Google Play will not load/install any applications. Always get crashed, “try again” screen. Have done multiple factory resets, different accounts, and different phone settings.

Cannot load Trimble applications without Google Play.

UHF antennae port connector needs repaired.

Total station needs a typical cleaning and calibrating. Also the laser/direct reflex and the focus is not working.

Needs Calibration and Cleaning
Need a NIST Certification as well

yearly calibration and check up

Radio appears to lose signal from the base at 3200′. Please verify internal radio is working correctly. Josh we talked about this issue yesterday. Please contact me if you have questions.

battery latch needs replacement

cracked screen

Does not recognize SIM card/cellular data. SIM card slot does not lock the SIM card in. I verified SIM card works by putting it into another data collector. I did not include the SIM card with the data collector. I believe this will be the same issue as the previously sent DC.

“tommynugent on May 4th, 2023 – 2:42pm (Edit)
Replaced the SD/SIM board assembly. Updated the cellular modem with ATT firmware and tested with a known working ATT SIM card.”

Will not connect to Bluetooth on any device. tried power button reset and still not working.

calibrate and clean

Cracked Casing

Unit was working fine until an external antenna was plugged in (Tornado). Not known at the time, the antenna had been run over by a UTV, and was no longer functioning. It seems the antenna may have shorted something out within the unit, as the unit can no longer pick up satellites, even when using the internal Geo 7x antenna.

Any idea on the issue and approximate repair estimate?

Thank you.

No longer receives any satellites, will not finish survey setup.
i cannot locate the information for the warranty but i believe it is still under warranty. Please confirm and notify

Device will not power on also needs calibration.

Keyboard is wear and tear damage

Battery fails to charge

Send est for replacement of battery door, raydome, and dust port covers

cracked screen, worn keypad, rear camera lens needs replacement

worn keypad, rear camera lens needs replacement

cracked screen

cracked screen

Instrument was knocked over by pedestrian. Need it checked and repaired.

Not connecting and powering off and on during use.

Dropped in the water.

Cracked Screen

WLAN Card is broken

WLAN Card is broken

Keyboard is damaged

Instrument fell from the tripod onto the ground and tumbled.
Check for any internal /external damages and calibrate.

*Note from John, President / Owner
Please call with an estimate before making any final repairs that may exceed $2000.

Needs re-calibration.

Cracked Screen

Cracked Screen

The R12 fails to stay on and sometime not turn on at all. This occurs with batteries or external battery hookup.

Cracked Screen and Keyboard needs replacing

Cracked Screen

Left battery port is not working

Shattered Screen and the unit is in two pieces

Completely Cracked in half

Cracked Screen

We have another rover that Antennae port is falling apart, and battery window cover is not opening properly

The first 3 units are working as far as I know, but need software upgraded.

5503450489 has been sidelined so long I honestly can’t remember what didn’t work on it. I’ll try to figure it out before I drop it off. It needs a software upgrade as well.

Will not turn on.
1. Anker Battery fully charged and functional;
2. Power chord fully inserted and connection tight.

This level is still calibrated. It shows calibration of 2/2023. However, the crew is claiming that it is not closing out properly. No reports of being dropped.

Cracked Screen

Needs calibration and cleaning

This unit is not outputting via serial port

The only issue reported on this unit is that it will not power on. Temp fix items completed are: 1) multiple batteries 2) QD Contact Cleaner/Cleaning ports on batteries and Receiver 3) Pushing battery further in 4) Shimming battery with paper to better increase odds of battery connection. Tommy N has been working on an additional unit with same issues.

Antenna connector broken and needs replacing.
Top cover needs replacing.
IO and usb cover needs replacing.

Was stolen and recently returned by the police. Would like for it to be gone through to make sure its working correctly.

We have a geo7x that is giving us fits. It is constantly dropping satellites, or says it has 18 satellites but will not collect points when you tell it to take a point generic. I have delet3d alot of our larger files to see if that helps, but it did not. We have a new da2 but it there is no seamless upload to Autocad as of yet that we know of, so we need this one to work.

Clean and Calibrate

Shattered Screen

Shattered Screen

Unit will not power on. Tried using different batteries, 12v with cable. All five lights will come on then shuts off.

Trimble Access Does not open and Run. I can access “my device” and I see data and folders but cannot access basic operations. I spoke with Kenneth and he requested that I try Trimble connect with hard cable and no luck there either. While repairs could we go ahead and update to the most current operating systems and version of “Trimble Access” as well as calibrated and certified. All data has been archived so there is no danger or concern of loss of data from the instrument. It can be wiped clean.

Power button not working on keypad
Replace drive belt
Check batteries
PO#: RP00094

Clean and Calibrate
We also need a calibration statement and certificate

Three of the chargers stopped working. Please check the charger labeled “gun 4”. The left side seems to be giving the guys trouble.

Power failure. I have to keep the power button pressed to see the screen. Once the power button is released the screen goes blank. Please also recalibrate and provide certificate.

Power port damaged replace
Replace Drive belt
Has new batteries
Clean and Calibrate Unit
PO#: RP00092

Cracked screen

Cracked screen and missing keys

Battery End broke again

The only issue reported on this unit is that it will not power on. Temp fix items completed are: 1) multiple batteries 2) QD Contact Cleaner/Cleaning ports on batteries and Receiver 3) Pushing battery further in 4) Shimming battery with paper to better increase odds of battery connection.

This unit has the following issued reported:
Dust port covers missing
Side raydome is missing
Battery door broken
Unit will not power on

We will need an estimate of total repair prior to repair completion.

cracked screen

Touch Screen Failure